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CONTACT

CONTACT

Please use the "Form" below to make an appointment to visit our store or to consult with us. After filling in each item, please click the "Agree to Privacy Policy and Submit" button. A representative will contact you shortly. Please understand that our response may be delayed, although we try to respond promptly.

Preferred Store

Inquiry List

Your Name

Required

Address

Required

-

Phone Number

Required

E-mail address

Required

E-mail address (for confirmation)

Required

Furniture Request

If you selected "Other

Type of building

Attachments (drawings, photos, etc.)

Select file

Not Selected

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You can attach up to 2 files. Each file is up to 2MB.

Desired Date of Visit

First Choice

Month

Date

Second choice

Month

Date

Third choice

Month

Date

About the current reservation situation:

Currently, the Tokyo Showroom is very busy with reservations, and we are not able to accept reservations for dates that are close to the renovation date.

If you would like to make a reservation, please enter your preferred date and time after 3/22.
In principle, please make an appointment at least one day in advance to visit the Kyoto Showroom.
If you would like to make a reservation on the same day, please call us.

Inquiry Details

※We have a dog in our Tokyo branch. Please check if you are not good at dogs or if you have small children.

【FILE Corporation】 (hereinafter referred to as the "Company")has established the following privacy policy (hereinafter referred to as the "Policy") regarding the handling of user information, including personal information, in the services provided by the Company (hereinafter referred to as the "Services")..

User Information to be Collected and Collection Method
In this Policy, "User Information" means information pertaining to the identification of users, action history on communication services, and other information generated or accumulated in relation to users or their terminals, which is collected by the Company in accordance with this Policy.
The user information that we collect in the Services will be as follows, depending on the method of collection.
(1) Information provided by users
The information we ask users to provide in order to use the Service or through the use of the Service is as follows
Profile information such as name, date of birth, gender, occupation, etc.
Contact information such as e-mail address, telephone number, address, etc.
Information that users enter or transmit through input forms or other methods determined by the Company.
(2) Information provided by other services when the user permits linkage with such other services in using the Service.
When a user permits linkage with other services such as social networking services in using the Service, the following information will be collected from such external services based on the details agreed upon when the user permits such linkage.
ID used by the user for the external service
Other information that the user has authorized to be disclosed to the linked service according to the privacy settings of the external service.
(3) Information we collect when you use the Service
We may collect information about how you access and use the Service. This includes the following information
Referrer
IP addresses
Server access log information
Cookies, ADIDs, IDFAs, and other identifiers
(4) Information that SBM collects based on the user's individual consent when the user uses the Service
When a user individually consents to the use of the Service by the method specified in 3-1, the Company collects the following information from the terminal being used.
Location information

2. Purpose of use
The specific purposes of use of user information related to the provision of the Service are as follows
(1) To provide, maintain, protect, and improve the Service, including acceptance of registration, identification, user authentication, recording of user settings, and payment calculation of usage fees
(2) To measure user traffic and behavior
(3) To deliver and display advertisements and to measure their effectiveness
(4) To provide information on the Service and to respond to inquiries, etc.
(5) To respond to violations of the Company's terms, policies, etc. (hereinafter referred to as "Terms, etc.") regarding the Service. 
(6) To notify you of changes to the Terms of Service.

3. Method of Notification, Publication, or Obtaining Consent, and Method of Requesting Suspension of Use
3-1 The following user information shall be subject to user consent prior to collection.
Location information
3-2 A user may request the suspension of collection or use of all or part of the user information by making the prescribed settings for the Service, and in such case, the Company shall promptly suspend the use of such information in accordance with the provisions of the Company. In addition, since the collection or use of some items of user information is a prerequisite for the Service, the Company will stop collecting or using such information only when the user withdraws from the Service in accordance with the Company's prescribed method.

4. External Transmission, Provision to Third Parties, and Information Collection Module
4-1 In the Service, the following partners may store cookies on users' terminals and use them to store and use user information.

(1) Partner: matomo

(2) URL of the privacy policy of the above partner:

(3) Opt-out (disable) URL of the above partner:

(4) Purpose of use: To analyze information on the status of browsing this website and the effectiveness of advertisements, including those on our website.


5. Provision to third parties
We will not provide personal information among user information to any third party without obtaining the prior consent of the user. However, this does not apply to the following cases where there is a need to provide such information to a third party.
(1) When we outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use
(2) When personal information is provided as a result of the succession of business due to merger or other reasons
(3) When personal information is provided to a business partner or information collection module provider in accordance with the provisions of Section 4.
(4) Cases in which the provision of personal information is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining user consent may impede the execution of such affairs.
(5) Other cases permitted by the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Law") (6) When permitted by other laws and regulations

6. Security Control Measures
To prevent unauthorized access to personal information, and to prevent and correct leakage, loss, or damage of personal information, we have established internal regulations and safety measures. In order to achieve the above objectives, we have implemented the following measures
(1) Establish a basic policy for the appropriate handling of personal information and personal data in accordance with laws, regulations, and guidelines.
(2) Establishment of various regulations that stipulate the responsibilities and roles of the person in charge of each of these actions, including acquisition, use, storage, provision, deletion, and disposal.
(3) Organizational security control measures such as the establishment of a responsible person, clarification of the employees who handle personal data and the scope of personal data to be handled, establishment of a reporting and communication system to the responsible person in case any fact or indication of violation of laws and regulations is detected, and regular inspections of the handling status.
(4) Personal safety control measures, such as stating matters concerning confidentiality of personal data in employment regulations and conducting periodic training on matters to keep in mind concerning the handling of personal data.
(5) Physical security control measures such as access control for employees, restrictions on equipment brought into the company, and restrictions and management of equipment, electronic media, and documents handling personal data to prevent theft or loss of such data
(6) Technical security control measures such as introduction of systems to protect information systems handling personal data from unauthorized external access or unauthorized software.

7. Disclosure of Personal Information
When we receive a request from a user or his/her representative for notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, elimination, suspension of provision to third parties, or disclosure of records of provision to third parties (hereinafter "disclosure, etc.") of personal information in accordance with the provisions of the Personal Information Protection Law, we will disclose the information to the user or his/her representative without delay after confirming that the request is from the user or his/her representative. (If such personal information does not exist, we will notify the user or his/her representative to that effect.) (If such personal information does not exist, the Company will notify the user or his/her representative of such fact. However, this does not apply to cases in which we are not obligated to disclose the information under the Personal Information Protection Law or other laws and regulations. Please note that a fee (1,000 yen per case) will be charged for the disclosure of personal information.

8. Contact for Inquiries
Please direct any comments, questions, complaints, or other inquiries regarding the handling of user information to the following contact point.
Address: 2F, 30 Shimogamo-Nishihonmachi, Sakyo-ku, Kyoto, 606-0826, Japan
FILE Corporation
Personal Information Handling Manager: Keiko Ishikawa

Contact:

075-722-7524

Established on March 1, 2024
Representative: Keiko Ishikawa

FAQ

FREQUENTLY ASKED QUESTIONS

NEW BUILT HOUSE

Q

What areas can you cover?

A

We are in charge of floor plan proposals, storage plans, interior design, and coordination, and can work anywhere in Japan as long as we can collaborate with the builder you specify. However, kitchens are manufactured by our company.

Q

Is the estimate free of charge?

A

 Yes, it is free of charge. For more details, please see the flow of new construction.

Q

If we ask FILE to do the interior design and kitchen, can we use any architectural firm or home builder that we request to design & build the new building?

A

Any company that is able to collaborate with us and agrees to supply kitchens, etc. to the client is fine. However, there are some companies with whom it may be difficult to use products other than those from manufacturers with whom we already have business relationships, so please check with them beforehand.

RENOVATION

Q

Can you tell me what areas are available for remodeling?

A

In our Tokyo branch, it is Tokyo, Kanagawa, Chiba, Saitama. In the Kyoto branch, it is Kyoto, Shiga, Osaka, Hyogo, Nara, Mie, and Wakayama.

Q

What can I request if I am outside of your coverage area?

A

In addition to floor plan proposals, storage plans, interior design and coordination, we can deliver kitchens, washstands, interior doors, furniture, lighting, curtains and other window treatments, and interior items.

Q

Is it possible to have an online meeting?

A

Yes, it is possible. However, if possible, we would like to have you visit our store for the first meeting to have a thorough discussion.

Q

Is it possible to do a partial renovation?

A

Yes, it is possible. However, we specialize in interior design, storage proposals, kitchen and furniture production, and we renovate with the goal of making your life more comfortable. Therefore, we do not do any work without design proposals, interior items, or furniture production.

Q

Is it possible to have construction work done by a company other than your affiliated company?

A

Yes, it is possible. The client, the construction company, and our company will meet to discuss the project, and we will be in charge of floor plan proposals, storage plans, and interior design.

Q

Is the estimate free of charge?

A

The first estimate is a rough estimate, but it is free.

Q

How long does a full renovation take?

A

From the initial meeting to the start of construction takes 3 to 6 months. It takes about 3 to 4 months from the start of construction to the delivery of the house.

Q

Is it possible to do partial renovation work while living in the house?

A

It depends on the condition of your house, the part to be renovated, and the contents of the work, but we may do the work while you are still living in your house.

Q

I would like to ask FILE to do the kitchen, doors, furniture, etc. Can any company do the renovation work?

A

Either company is acceptable as long as they agree to supply the kitchen and fixtures to the client.

KITCHEN & WASHSTAND

Q

Is it possible to request only a kitchen for a new construction?

A

Yes, it is possible.

Q

What areas can you cover?

A

Anywhere in Japan is possible.

Q

Is the estimate free of charge?

A

The first estimate is free of charge. After that, we ask for a drawing and design fee.

Q

Can you also make suggestions for kitchen walls, floors, and lighting?

A

If you sign a contract for a kitchen, we will make suggestions free of charge.

Q

How far can I go with a custom kitchen?

A

We would be happy to listen to your requests for anything other than structural inconveniences.

Q

Can I take my kitchen with me if I move?

A

Yes it’s possible. It can be moved, resized, repainted, or remade to change its shape.

Q

Is it possible to replace kitchen surface materials with kitchens from any manufacturer?

A

Yes, it is possible.

Q

How long does it take to renovate a kitchen?

A

Depending on the work, it may take 4 to 7 days to replace a kitchen with the same shape, or 10 days to 2 weeks if floor or wall work is required.

Q

Is it possible to renovate a kitchen while living in the house?

A

It depends on the floor plan, but in most cases it is possible.

OTHER

Q

How much will you charge for interior coordination of furniture, curtains, lighting, etc.?

A

If we deliver interior items to you, it is free of charge.

Q

Who are the manufacturers of the furniture and lighting products you offer?

A

There are many manufacturers other than those listed on the FURNITURE and LIGHTING pages of our website, but we will select and propose the most suitable products from each company only when we receive a request for interior coordination.

Q

Is there any place other than the Kyoto and Tokyo stores where I can actually see FILE original furniture?

A

You can actually see them only in our showroom. Please take a look at the details of FILE's original furniture on the "FILE FURNITURE WORKS" website. We can also send you wood samples (A5 size) and fabric cut samples. (For a fee, but it will be deducted from your order.)

Q

Is it possible for you to send us a product catalog?

A

We do not have any catalogs available at this time, so please visit our website.

Q

Do you have a catalog of construction examples?

A

Not available, please see WORKS on our website.