CONTACT
Please use the "Form" below to make an appointment to visit our store or to consult with us. After filling in each item, please click the "Agree to Privacy Policy and Submit" button. A representative will contact you shortly. Please understand that our response may be delayed, although we try to respond promptly.
FAQ
FREQUENTLY ASKED QUESTIONS
NEW BUILT HOUSE
Q
What areas can you cover?
A
We are in charge of floor plan proposals, storage plans, interior design, and coordination, and can work anywhere in Japan as long as we can collaborate with the builder you specify. However, kitchens are manufactured by our company.
Q
Is the estimate free of charge?
A
Yes, it is free of charge. For more details, please see the flow of new construction.
Q
If we ask FILE to do the interior design and kitchen, can we use any architectural firm or home builder that we request to design & build the new building?
A
Any company that is able to collaborate with us and agrees to supply kitchens, etc. to the client is fine. However, there are some companies with whom it may be difficult to use products other than those from manufacturers with whom we already have business relationships, so please check with them beforehand.
RENOVATION
Q
Can you tell me what areas are available for remodeling?
A
In our Tokyo branch, it is Tokyo, Kanagawa, Chiba, Saitama. In the Kyoto branch, it is Kyoto, Shiga, Osaka, Hyogo, Nara, Mie, and Wakayama.
Q
What can I request if I am outside of your coverage area?
A
In addition to floor plan proposals, storage plans, interior design and coordination, we can deliver kitchens, washstands, interior doors, furniture, lighting, curtains and other window treatments, and interior items.
Q
Is it possible to have an online meeting?
A
Yes, it is possible. However, if possible, we would like to have you visit our store for the first meeting to have a thorough discussion.
Q
Is it possible to do a partial renovation?
A
Yes, it is possible. However, we specialize in interior design, storage proposals, kitchen and furniture production, and we renovate with the goal of making your life more comfortable. Therefore, we do not do any work without design proposals, interior items, or furniture production.
Q
Is it possible to have construction work done by a company other than your affiliated company?
A
Yes, it is possible. The client, the construction company, and our company will meet to discuss the project, and we will be in charge of floor plan proposals, storage plans, and interior design.
Q
Is the estimate free of charge?
A
The first estimate is a rough estimate, but it is free.
Q
How long does a full renovation take?
A
From the initial meeting to the start of construction takes 3 to 6 months. It takes about 3 to 4 months from the start of construction to the delivery of the house.
Q
Is it possible to do partial renovation work while living in the house?
A
It depends on the condition of your house, the part to be renovated, and the contents of the work, but we may do the work while you are still living in your house.
Q
I would like to ask FILE to do the kitchen, doors, furniture, etc. Can any company do the renovation work?
A
Either company is acceptable as long as they agree to supply the kitchen and fixtures to the client.
KITCHEN & WASHSTAND
Q
Is it possible to request only a kitchen for a new construction?
A
Yes, it is possible.
Q
What areas can you cover?
A
Anywhere in Japan is possible.
Q
Is the estimate free of charge?
A
The first estimate is free of charge. After that, we ask for a drawing and design fee.
Q
Can you also make suggestions for kitchen walls, floors, and lighting?
A
If you sign a contract for a kitchen, we will make suggestions free of charge.
Q
How far can I go with a custom kitchen?
A
We would be happy to listen to your requests for anything other than structural inconveniences.
Q
Can I take my kitchen with me if I move?
A
Yes it’s possible. It can be moved, resized, repainted, or remade to change its shape.
Q
Is it possible to replace kitchen surface materials with kitchens from any manufacturer?
A
Yes, it is possible.
Q
How long does it take to renovate a kitchen?
A
Depending on the work, it may take 4 to 7 days to replace a kitchen with the same shape, or 10 days to 2 weeks if floor or wall work is required.
Q
Is it possible to renovate a kitchen while living in the house?
A
It depends on the floor plan, but in most cases it is possible.
OTHER
Q
How much will you charge for interior coordination of furniture, curtains, lighting, etc.?
A
If we deliver interior items to you, it is free of charge.
Q
Who are the manufacturers of the furniture and lighting products you offer?
A
There are many manufacturers other than those listed on the FURNITURE and LIGHTING pages of our website, but we will select and propose the most suitable products from each company only when we receive a request for interior coordination.
Q
Is there any place other than the Kyoto and Tokyo stores where I can actually see FILE original furniture?
A
You can actually see them only in our showroom. Please take a look at the details of FILE's original furniture on the "FILE FURNITURE WORKS" website. We can also send you wood samples (A5 size) and fabric cut samples. (For a fee, but it will be deducted from your order.)
Q
Is it possible for you to send us a product catalog?
A
We do not have any catalogs available at this time, so please visit our website.
Q
Do you have a catalog of construction examples?
A
Not available, please see WORKS on our website.